Privacy Policy – Your Data at qz786

1. Who We Are

qz786 is an online gaming and sports betting platform available at qz786.onl. The platform offers casino games, live casino, slots, and a sportsbook covering cricket, PSL, T20 internationals, football, esports, and other markets. When we refer to "qz786", "we", "us" or "our" in this Privacy Policy, we mean the operating entity behind the qz786.onl platform.

This Privacy Policy applies to all users of the qz786 website and mobile application regardless of how they access the platform. It describes our practices around personal data — what we collect, why we collect it, how long we keep it, and the rights you have over it.

If you have any questions about this policy or how your data is handled, you can reach our support team via live chat in the app or at the email address listed at the bottom of this page.

2. Data We Collect

We collect personal data in several ways — information you provide directly, information generated by your use of the platform, and in some cases, information from third-party services that help us operate the platform securely.

Information You Provide

• Registration details: full name, date of birth, email address, and phone number.
• Identity verification documents: CNIC or other government-issued ID, proof of address, and proof of payment method when required for KYC verification.
• Account preferences: language settings, communication preferences, and responsible gaming limit settings.
• Support interactions: messages, queries, and complaints you send to our customer support team.

Information Generated by Platform Use

• Transaction records: deposit amounts in PKR, withdrawal requests, bonus claims, and payment method details.
• Betting and gaming activity: bets placed, games played, stakes, winnings, and session history.
• Device and technical data: IP address, browser type, operating system, device identifiers, and screen resolution.
• Log data: timestamps of logins, pages visited, features used, and errors encountered.

3. How We Use Your Data

We use your personal data only for legitimate purposes related to running qz786 and providing you with a safe, personalised gaming experience. The table below summarises the main purposes and the legal basis for each.

We will never use your data in a way that is incompatible with the purposes listed above without first notifying you and, where required by law, obtaining your consent.

4. Payment Data

All financial transactions on qz786 are processed in PKR. The platform supports JazzCash, Easypaisa, Raast, bank transfer, debit and credit cards, and other mobile wallets. Each of these payment providers operates under its own privacy policy and terms of service, which govern how they handle data on their side of the transaction.

• qz786 receives transaction confirmation and reference data from payment providers to verify deposits and approve withdrawals.
• We retain transaction records for a minimum of five years to meet Anti-Money Laundering (AML) record-keeping requirements.
• Your payment method details — such as your JazzCash or Easypaisa mobile number, or card last four digits — are stored to facilitate future transactions and withdrawals to verified channels.
• Full card numbers, CVV codes, and mobile wallet PINs are never stored by qz786. These are handled exclusively by the relevant payment processor.
• For large transactions, we may request source-of-funds documentation. This is a legal obligation and not optional where triggered.

5. Who We Share Data With

qz786 does not sell personal data. We share data only with trusted third-party service providers who help us operate the platform, and only to the extent necessary for each service. All third parties we work with are required to handle your data securely and in line with applicable data protection standards.

• Payment processors — JazzCash, Easypaisa, Raast, banks, and card networks to facilitate deposits and withdrawals in PKR.
• Identity verification providers — KYC and document verification services that validate your identity to meet AML obligations.
• Fraud prevention services — risk management tools that help detect suspicious activity, bot use, and multi-accounting.
• Customer support tools — live chat and ticketing systems used by our support team to manage your queries.
• Analytics providers — platform usage analytics to understand how features are used and where improvements are needed. No identifiable personal data is included in analytics reports.
• Regulatory and law enforcement authorities — where we are legally required to disclose information, for example in response to a formal legal request or as part of an AML investigation.

We do not share your data with advertisers, data brokers, or any other third party for commercial purposes without your explicit consent.

6. Cookies & Tracking

qz786 uses cookies and similar technologies to keep the platform working properly, remember your preferences, and understand how users interact with the site. Here is a breakdown of the types of cookies we use:

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in while you browse. You cannot opt out of these without breaking the site.
• Preference cookies — remember your settings such as language, display options, and responsible gaming limits so you do not have to reconfigure them each visit.
• Analytics cookies — collect anonymised data about how pages are used, which features are popular, and where users encounter problems. This helps us improve the platform.
• Security cookies — help detect and prevent fraudulent login attempts, bot activity, and other security threats.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, though doing so may affect the functionality of the qz786 platform — in particular, blocking essential cookies will prevent you from staying logged in.

7. Data Retention

We keep your personal data for as long as your account is active and for a reasonable period afterwards to meet our legal obligations, resolve disputes, and enforce our agreements. The main retention periods are as follows:

When data is no longer needed and its retention period has expired, it is securely deleted or anonymised so it can no longer be linked to you personally.

8. Your Rights

You have meaningful rights over the personal data qz786 holds about you. We are committed to honouring these rights in a timely and straightforward manner. To exercise any of the rights below, contact our support team via live chat or email.

• Right to access — request a copy of all personal data we hold about you. We will respond within 30 days.
• Right to rectification — ask us to correct inaccurate or incomplete personal data. Some corrections can be made directly through your account settings.
• Right to erasure — request deletion of your personal data where there is no longer a legitimate or legal reason for us to keep it. Note that data subject to AML retention requirements cannot be deleted early.
• Right to restrict processing — ask us to pause processing of your data in certain circumstances, for example while a correction request is being reviewed.
• Right to data portability — request your data in a structured, machine-readable format where technically feasible.
• Right to object — object to processing based on legitimate interest, including profiling for personalisation purposes.
• Right to withdraw consent — withdraw consent for marketing communications at any time via account settings or by contacting support. Withdrawal does not affect the lawfulness of processing before the withdrawal.

9. Security Measures

qz786 implements technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. While no online system can guarantee absolute security, we continuously review and improve our security practices.

• All data in transit between your device and qz786 is encrypted using TLS/SSL protocols.
• Passwords are stored using industry-standard one-way hashing — qz786 staff cannot see your password in plain text.
• Access to personal data within qz786 is restricted to staff who need it to perform their role, and is logged for audit purposes.
• Our platform is regularly assessed for vulnerabilities. Identified issues are patched as a priority.
• Suspicious login attempts trigger automated alerts and may result in a temporary account lock to protect you.

You also play an important role in keeping your account secure. Use a strong, unique password for qz786, do not share your login details with anyone, and contact support immediately if you believe your account has been compromised.

10. Minors

qz786 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is part of our registration and KYC process. If we discover that an account belongs to a minor, the account will be closed immediately, any funds will be handled in accordance with our Terms and Conditions, and the associated personal data will be deleted.

If you are a parent or guardian and believe that a minor has registered on qz786 using false information, please contact our support team immediately so we can investigate and take the appropriate action.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or legal and regulatory requirements. When we make significant changes, we will notify registered users by email or through an in-platform notification.

The date at the top of this page shows when the policy was last reviewed. We recommend checking back periodically, particularly if you are a regular user. Continuing to use qz786 after an update has been published constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how qz786 handles your personal data, please reach out to us. Our support team is available 24/7 via live chat inside the qz786 app and website.

You can also contact us by email at [email protected] — this is displayed as plain text and is not a clickable link. Please include your registered username and a clear description of your query so we can assist you as quickly as possible.

For related policies, see our Terms and Conditions and our Responsible Gaming page. Common privacy-related questions are also answered in our FAQ.